Frequently Asked Questions

🧘♀️General Health & Wellness FAQs

1. What kind of products do you offer? 
We focus on health and wellness essentials that support self-care, relaxation, recovery, and everyday well-being — without using supplements. Our items include massage tools, posture correctors, heating pads, fitness accessories, and more.

 2. Do your products require medical approval to use?

No, our products are designed for general wellness and personal use. They’re non-medical and safe for most users. However, we always recommend consulting a healthcare professional if you have specific health conditions.

3. Are your products safe for daily use?

Yes. Each product is tested for safety, comfort, and durability. Always follow the usage instructions provided.

4. Do your products help with pain relief or recovery?

Many of our wellness tools — like massagers or heat therapy devices — can help ease tension, improve circulation, and support muscle recovery. However, they’re not a replacement for professional medical treatment.

5. Are your wellness products for men and women?

Yes, our collection is gender-inclusive and designed for anyone looking to improve their daily comfort, fitness, or self-care routine.

🚚 Orders, Shipping & Returns

6. How long does shipping take?

Orders usually ship within 2–5 business days. You’ll receive a tracking number once your order is on its way.

7. What is your return policy?

We offer a hassle-free return policy within [X days] of delivery for unused and undamaged products. Please visit our Return Policy page for details.

8. What should I do if my order arrives damaged?

Contact our support team within 48 hours with a photo of the damage, and we’ll send a replacement or issue a refund.

9. Can I change or cancel my order after purchase?

If your order hasn’t shipped yet, we can modify or cancel it. Please contact us as soon as possible.

💡 Product Use & Care

 

 

10. How do I clean or maintain my product?

Each product includes care instructions, but in general, wipe down surfaces with a damp cloth and avoid using harsh chemicals.

11. Do you offer warranties?

Some products come with a limited warranty for manufacturing defects. Check each product page for warranty details.

12. Are these products travel-friendly?

Yes — most of our wellness tools are portable and lightweight, making them perfect for travel or on-the-go use.

💬 Support & Contact

13. How can I reach customer service?

 

You can reach us via our contact form, email, or social media channels. Our team responds within 24 hours.

14. Do you offer bulk or wholesale orders?

Yes, we do. Contact us directly for wholesale pricing and partnership inquiries.

15. Do you offer discounts or promotions?

We regularly run wellness deals and seasonal promotions — join our email list to stay updated.